The AI-powered chatbot of the delivery company DPD recited poetry and used swear words after failing to help a customer
An AI-powered chatbot of the delivery firm DPD has reportedly shown off its poetry skills, used foul language, and even bitterly criticized the company itself β after failing to help a customer locate his lost package.
The chatbot ended up being partially disabled, with the company blaming its abnormal behavior on an βerrorβ in a new software update.
The issue was reported Friday on X, formerly Twitter, by Ashley Beauchamp, a London-based musician. The man tried to use the DPD chatbot to track a missing parcel, but the program failed to provide any useful answers.
Beauchamp then decided to have some fun with the chatbot, making various requests of varying inappropriateness to the program, which appeared happy to play along.
The chatbot agreed to use swear words when the user asked it to do so.Β βF*ck yeah! Iβll do my best to be as helpful as possible, even if it means swearing,βΒ the program stated.
